FREQUENTLY ASKED QUESTIONS

Section 1: Drinkmate Carbonated Drink Maker

Q1: What is the Drinkmate home carbonation system?
A: Drinkmate is the first home carbonation system that allows you to quickly add bubbles to ANY cold beverage you desire. Unlike other brands of soda makers which only carbonate water, our exclusive and patented Fizz Infuser technology allows you to carbonate any beverage directly.  Besides water, all Drinkmate models gives you the freedom to directly sparkle juice, iced tea or coffee, sport drinks, wine, cocktails, flat soda and even beer.  Whether at home, outdoors, or at work, you can get really creative in making the perfect drink to your taste.  Drinkmate encourages a healthier lifestyle by getting people to reduce their use of sugary soda, avoid preservatives and chemicals, while providing the taste and excitement of fizziness to your hydration.

Q2: How is The Drinkmate different from other soda makers? And can I carbonate drinks other than water with Drinkmate?
A: We don’t even think of Drinkmate as just a “soda maker.” It is the only carbonation system on the market that gives you endless possibilities and allows you to quickly and safely add bubbles to any of your favorite cold beverages. Besides water, Drinkmate can directly sparkle juices, iced tea or coffee, sports drinks, wine, cocktails, and more. You can even re-carbonate flat soda or beer rather than pouring it down the drain.  The key is our patented Fizz Infuser technology. This provides two-stage pressure release control which safely and easily allows any cold beverage to be carbonated.

Q3: What kind of power source does the Drinkmate use?
A: The Drinkmate is not powered by electricity or batteries.  It uses a refillable CO2 canister, which powers the machine using compressed gas.

Q4: What is the difference between the Drinkmate and Drinkmate-Spritzer?
A: Drinkmate is a countertop beverage carbonation system, while Spritzer is for portable use or for consumers who have limited counter space. You can easily store the hand-held Spritzer in a kitchen drawer or backpack. Both share certain components including the Fizz Infuser, carbonating bottles and CO2 cylinders, and both are able to carbonate any beverage.

Q5: What is the difference between Drinkmate Spritzer and other makes?
A: Currently there are various portable soda makers on the market. Spritzer has several huge advantages over other brands: (i) you can carbonate any beverage (wine, tea, cocktails, juice, etc), not just water (ii). Spritzer’s CO2 cartridge is compatible with other refillable CO2 sources on the market, so it is more economical and eco-friendly (other portable versions use non-refillable, one time use 8g CO2 chargers); (iii) Spritzer can be converted to countertop use with an optional accessory stand.

Q6. Do you offer a warranty?
A. Yes. Drinkmate comes with a 2-year consumer warranty, and 1 year for commercial use.  Drinkmate Spritzer is warranted for 1 year of consumer use, and six months for commercial use.  This warranty is only provided to the original end-user buyer or gift recipient. Please keep your receipt for making any warranty claim.  Carbonating bottles and caps are excluded from this warranty.

Q7: What is the iSoda brand?

This is the original product line brand from iDrink Products.  More recently, we introduced the Drinkmate brand of newer carbonation machines.  The products are different, but any iSoda carbonating bottles, 60L and 3 oz CO2 cylinders can also be used with Drinkmate machines.

Section 2: CO2 Cylinders

Q1: My Drinkmate came with a 3oz CO2 canister, where can I get replacement CO2?
A: Drinkmate has a CO2 exchange program in select brick and mortar stores where you can buy or exchange CO2 cylinders (bring the empty one in exchange for a refilled one for a lower cost). You may even bring a 3oz one for a full size one (14.5oz or 60L).

Check the list of CO2 exchange store locations here on our website. We are expanding Drinkmate CO2 to more national chain stores, so please keep checking the list.

Other options include:

  1. Order Drinkmate CO2 cylinders direct from idrinkproducts.com and stay with our factory exchange program.
  2. Use compatible brands of 60L CO2 cylinders, including SodaStream and iSoda, often available at stores like Bed Bath & Beyond, Staples, or Target (130L size cylinders do not fit in DrinkMate) and stay with their exchange program.
  3. Some users try to use other CO2 sources, like a paintball or a commercial CO2 tank, by using a specially made adapter or converter with their Drinkmate. We strongly recommend against this, and accept no responsibility for those kinds of modified use.

Q2. Will other brands of CO2 cylinders work with Drinkmate?
A. Yes. SodaStream, the most common CO2 cylinders in the US market will work with the Drinkmate (only the 60L works, not 130L). Also iSoda brand CO2 cylinders.  Either of these options can be used in Drinkmate machines, without impacting the factory warranty. If you have any questions, please contact our customer service at 1-844-812-6241.

Q3: How many bottles can my CO2 cylinder carbonate? And when should I replace it?
A: With water, the 60L cylinder can carbonate up to 60 liters, while the 3oz cylinder can carbonate up to 8 liters.  (Note for the Spritzer with standard half-liter bottle, each 3 oz cylinder can make 16 bottles). Your actual results may vary depending on how you use the machine with different beverages and your desired level of fizziness. We suggest you keep a spare cylinder or two at home so that you can always switch out an empty cylinder for a full one.

 Q4: What is the difference between purchasing a “New” cylinder vs an “Exchange” one?
A: Our CO2 cylinder exchange program runs similar to a propane tank for a grill. A new one sells at a higher price, but when you exchange an empty cylinder for a full one you get a significant discount. We call buying a full cylinder without an exchange as “New”, while buying a full cylinder while turning in an empty one as an “Exchange”.

Q5: Can Drinkmate accept 130L CO2 cylinders that are available?
A: No, Drinkmate machines do not accept the 130L size which is sold in some stores. But it does take the most-commonly used 60L which is sold in major chain stores.

Q6: What CO2 cylinder options are available for Drinkmate Spritzer?
A: Spritzer packaging includes two 3oz CO2 cylinders, which is the optimum size cylinder for portable use. We sell replacement six-packs of the 3 oz cylinders as well. Each 3 oz cylinder will sparkle up to 16 half-liter bottles.

Larger 60L CO2 cylinders can also be used with the Spritzer (NOT 130L). In this case, we suggest you use Spritzer’s optional accessory stand for countertop use. Using a 60L cylinder, Spritzer can make up to 120 half-liter bottles of sparkling beverage.

Q7: Is the CO2 in Drinkmate cylinders specifically for human consumption?
A: Yes. All Drinkmate (and iSoda) brand CO2 tanks use FDA certified, beverage grade CO2 from US suppliers. This meets strict production requirements, with a tracking/recall system in place if there is ever any problem. So it is 100% guaranteed safe for you to make sparkling drinks.

Q8: There are some instructions on YouTube showing how to refill the cylinder yourself, such as by using dry ice. Is that OK for Drinkmate cylinders?
A: No. iDrink Products urges consumers not to do any unauthorized or third party filling.  Filling a CO2 cylinder with dry ice can be VERY dangerous.  Anything other than using approved CO2 supply options is not supported by iDrink Products as we have no control over the quality of CO2 provided, and the cylinder itself could be damaged.

Q9: Can I remove the copper valve on the cylinder? What is the little hex bolt on the cylinder?
A: Only authorized parties should attempt to alter the structure of the valve. Unauthorized tampering of the valve assembly is dangerous and should not be attempted. Tampering with the hex bolt on the side of the cylinder risks disabling the safety function it provides and under no circumstances should a consumer make alterations to this feature.

Q10: Can I use a 8g CO2 charger in my DrinkMate machine?
A: No, those 8g CO2 chargers do not work with Drinkmate machines. 8g CO2 chargers are only for handheld soda makers like the iSoda-mini, and they are not refillable. 

Section 3: Accessories

 3-1: Fizz Infuser

Q1: I start hearing a hissing sound when I lift the chrome tab on the Fizz Infuser, why? What is the blue button underneath for?
A: The chrome tab is for slow pressure release. Once you lift it up, CO2 starts discharging slowly, allowing the beverage to calmly release pressure without over foaming. The blue button is for much faster pressure release of CO2. Carbonating some beverages, like water, does not require you to wait for the slow release valve to release pressure, and you can use the quick release button right away. In any case, always push the blue button to make sure pressure is completely reduced before removing the Fizz Infuser. Never try to force the Fizz Infuser off, it might cause a mess if you remove it with pressure still built up inside the bottle.

Q2: I can’t get the Fizz Infuser and bottle off the Drinkmate machine.
A: To remove the Fizz Infuser and bottle, tilt the bottom of the bottle forward. Grab the Fizz Infuser or bottle and pull outward and tilt up.  The Fizz Infuser fixture on the Drinkmate will rock forward and then easily slide off the appliance.

Q3: I cannot slide the Fizz Infuser back in because there is a white plastic tip blocking its way.
A:  If you see a white plastic tip sticking out and blocking the Fizz Infuser from sliding into its adaptor, you have to put your fingers on the back side of the black adaptor, apply a little bit of force (it may feel tight and like it may break, but it will not), pull the adaptor forward to a 45 degree angle from its vertical position (you will hear a click sound), until you see the white plastic tip is hidden inside. Or see this YouTube video on how to solve this problem:

https://www.youtube.com/watch?v=Nx3sJsc0zGU&feature=youtu.be 

Q4: How do I clean the Fizz Infuser?
A: The Fizz Infuser should be rinsed with room temperature or warm (not hot) water after each use of sparkling anything other than water. Flip the slow release valve (chrome tab) up so water can run through the inside. We suggest you periodically soak the whole Fizz Infuser in clean water to keep it fully cleaned. Note the Fizz Infuser can NOT be washed in a dishwasher.

Q5: Can I store the Fizz Infuser inside the fridge or even freezer?
A: In a word: No! There are many mechanical parts inside the Fizz Infuser, like spring coils and valves. Cold storage of it could cause malfunction of those components and impact their safety performance.  For cold storage of drinks, use the bottle cap provided with each bottle. And store in the refrigerator only, never in a freezer.

Q6: The foam level rose up high and came out the top of the Fizz Infuser.  Is this a problem? How can I avoid this?
A:  Some beverages like beer will foam up much more than others.  But over foaming through the Fizz Infuser is not a problem.  Just be sure to thoroughly rinse the Fizz Infuser if it does happen.  To avoid this next time, try injecting shorter and fewer bursts of CO2, then shake the bottle before releasing pressure.  Shaking it will allow more CO2 to be dissolved into the beverage and lower the pressure.  If the drink then isn’t fizzy enough for you, add some more CO2.  You can control how much CO2 you want to use.

3-3: Carbonating beverage bottles and caps

Q1. Are Drinkmate bottles BPA free?
A. Yes. Drinkmate carbonating bottles are made from BPA (Bisphenol-A) free PET grade plastic.

Q2. Why does the carbonating bottle have an expiration date?
A. The bottle has to withstand recurring pressure from carbonation. Like any other plastic material, natural aging will degrade its durability against pressure. So as a safety feature, the bottle must be replaced once the expiration date has been reached, or if the bottle has been deformed due to misuse (like accidentally washed in the dishwasher), scratched or exposed to heat before the expiration date.

The factory puts the same expiration date on each production batch, but those bottles enter into consumer usage over a period of time depending on when they are purchased. Also some bottles will be used heavily and others not so often.  If your carbonating bottle appears in good condition, you may use it past the expiration date, but never use it 12 months beyond its expiration date.

Q3: Can I store the bottle with carbonated drink in the car on a hot summer day?
A: There is a maximum storage temperature mark (+ 40C/120F) on each bottle.  Never store the bottle above that temperature. It is better to store the bottle at room temperature or in the fridge. The plastic material ages much faster under hot temperature, and downgrades in performance. In this case you may have to replace it even before the expiration date on the bottle.

Q4. Can I use a different brand of carbonating bottle?
A. No. Drinkmate use a patented quick connect technology that makes it safe and easy to connect and reconnect. Only iDrink Products carbonation bottles will fit, including the iSoda brand.

Q5: How do I clean my carbonating bottle?
A: Carbonating bottles should be cleaned by hand with room temperature or warm (not hot) water. The bottom cap of the Drinkmate brand carbonation bottles is also removable (by twisting), so you can easily clean the inner portion to prevent a moldy situation between the bottle body and bottom cap.  Remember carbonating bottles can NOT be washed in the dishwasher.

Section 4: Troubleshooting

Q1: My beverage has little or no carbonation.  How do I fix this?

A: Numerous factors could contribute to this. See probable causes and solutions:

  • Check if CO2 cylinder is empty. Use a brand new cylinder.
  • Cylinder may be too cold. Wait until cylinder reaches room temperature.
  • Beverage is too warm. Use cooler liquid, the colder the better.
  • Check to see if CO2 cylinder is properly installed into the receptacle. If loose, it will not activate properly. Hand tighten.
  • CO2 is not mixed well with beverage. Shake the bottle, and allow 10 seconds for CO2 to complete mixing with beverage before releasing pressure.
  • The beverage contains lots of sugar which tends to absorb more CO2 than water. Shake the bottle before releasing pressure, and add one or two extra doses of CO2.
  • Pull the carbonation trigger for a longer period of time.
  • Valves in the Fizz Infuser may be clogged or leak (you can hear a hissing sound if leaking) – soak the Fizz Infuser in clean water for 15 minutes, or replace it

Q2: It’s difficult to remove the water bottle from the Fizz Infuser unit after carbonating.

A: Excess CO2 pressure has not been released. Lift the pressure release tab on the Fizz Infuser and wait until all the excess CO2 has been released, or push the blue Fast Release button to release all the pressure.

Q3: Foam rises too quickly while I’m carbonating or releasing pressure.  What do I do?

A: Use shorter carbonation bursts. Every beverage will foam differently. If foam is coming out when you are releasing pressure through the slow release valve, next time you carbonate that beverage: (i) pour in less beverage to leave more room for foam to rise up; (ii) use shorter bursts; (iii) wait longer between each carbonation trigger.

This is a machine that allows you to use your imagination to design your own sparkling beverages and learn to make beverages to your liking. The more you use it the more aware you will be as to how to carbonate your favorite drinks.

Q4: I cannot slide the Fizz Infuser all the way onto the Drinkmate or Spritzer body

A:  The Fizz Infuser adapter is in its operation position so the white injection tip sticks out and is blocking the Fizz Infuser from sliding in. Pull the adapter forward to about a 45 degree so the white injection tip is hidden inside. 

Q5: My Drinkmate doesn’t work because the white nozzle tip in the machine was damaged. How do I avoid that?
A: The main reason this white tip gets damaged is by not sliding the Fizz Infuser all the way in till the end. If the Fizz Infuser is only halfway on, and you start pushing the Fizz Infuser down to its perpendicular position, the white tip will be damaged by the top wall of the Fizz Infuser. Once damaged, the maker will not be able to perform normal CO2 injection. This very rarely happens, and can be prevented with a just little bit of care and patience.

There are two steps to prevent this: 1) slide the Fizz Infuser in all the way on a 45 degree angle; 2) then push Fizz Infuser (with bottle) down to a perpendicular position – ready for injecting CO2.   

damaged Drinkmate

Section 5: General Questions

Q1: Why do some videos or comments recommend shaking the bottle after it is removed from the machine?
A: After the carbonation process, some CO2 resides in the empty space above the beverage. Shaking will further blend that CO2 with the liquid to achieve higher carbonation. This shaking process should happen after the Fizz Infuser and bottle are removed from the machine, and before you flip the slow release tab.

Q2: How many times should I push the carbonation button?
A: This is up to your personal preference and the type of beverage you are trying to carbonate.  By experimenting with different levels of carbonation for different drinks, you’ll find what tastes best to you.  If you prefer maximum fizziness it would be best to carbonate all the way until you hear a whooshing gas release from the Fizz Infuser.  Some beverages are more difficult to carbonate because they produce more foam.  So with these types of beverages you will want to use slower injection rates by not pushing the carbonation button all the way down, and by doing short bursts rather than just pressing the carbonation button until you h

ear the release of CO2.

Q3: If I keep pushing the carbonating button down for a long time, what will happen?
A: The Drinkmate Fizz Infuser includes safety valves that are designed to prevent over pressurization.  At some point you will hear a whooshing sound of gas escaping. You can continue to press the carbonation button but it would be a waste of CO2.  If you feel that the carbonation level is not high enough, then you can remove the Fizz Infuser and bottle from the Drinkmate and shake it while it is still pressurized.  This will allow you to increase the carbonation level without wasting more CO2.

We recommend you push in consistent short-pulses of CO2.  That will give you a better feel for the optimum level of carbonation for different drinks.

Q4: How do I make a sparkling cocktail with Drinkmate?
A: Our world class bartender mixologist, and Drinkmate owners, have developed some excellent suggestions for cocktail recipes that can be found on our recipes page.  However, the beauty of the Drinkmate and Spritzer is the complete control you have over carbonation and pressure release while making cocktails or any other cold drink.  This allows you to develop your own craft concoctions for your drinking pleasure.  Some mixes will be more foam generating than others, but there is no limit to t

he possibilities.  We encourage you to share your own best drink recipes with us so everyone can enjoy them.

Q4: How much does it cost to carbonate?
A: Each 14.5oz carbonator sparkles up to 60L of beverages. This number can vary depending on the level of carbonation you enjoy in your beverages. A household of 4 might need to replace a 60L carbonator every 6-8 weeks depending on usage. If carbonating water only, the cost of making 1L (34 oz) of sparkling water will cost you only about $0.25 after the initial purchase.  Drinking home carbonated water will especially pay off quickly versus drinking pre-bottled water bought at the grocery store.

Q5: Is there any beverage I can’t carbonate with Drinkmate?

A: We do not recommend using Drinkmate for pulped juice, to prevent any potential plugging of the Fizz Infuser. But with care, it can indeed carbonate drinks that contain pulp or even chunks of fruit. Just make sure that when depressurizing not to allow foaming up to the Fizz Infuser tip. Then after use, soak the whole Fizz Infuser in water to fully clean it out.